Customer Service


All orders over $99.99* dollars are SHIPPED FREE to all lower 48 states

(Alaska, Hawaii, Puerto Rico and Canada require a minimal shipping charge). Customer is responsible for duty/border fees.

(Shipping fees to Alaska, Hawaii, Puerto Rico and Canada and other places are calculated based on dimensions.)

All orders will be shipped by basic UPS ground service, USPS Priority Mail, FedEx ground service.

If you need an item sooner than regular ground service, (3 Day, 2 Day, or Next Day shipping), just give us a call at 1-800-959-2668. Express shipping options will be paid by customer.


Phone Number and Email Address is required for ALL Orders!

Notice: Prices and product availability are subject to change.

Below are USA (Excluding Alaska, Hawaii or Puerto Rico) Shipping Charges.

Order Amount - Shipping Cost

    $0.00 - $99.99: $5.99 flat rate

    $99.99 and up: Free USA Shipping (lower 48)

International Shipping is Weight/Price Based, and there is No Free Shipping.  We currently ship internationally to Australia, New Zealand, and Canada.



24-36 Hour Turnaround

Orders placed Monday through Friday (non-holidays) will ship within 24-36 hours (for in stock merchandise), pending payment verification and product availability. Orders placed on Saturday or Sunday will be shipped by the following Monday.

We strive to ship your orders in a timely manner. This means we ship only on weekdays. If we don't have a certain item(s) in stock, we will drop ship (ship the item from the manufacturer) to you. Please allow for the average ship time of 10-14 business days for in-stock merchandise.

Backorders strives to keep all merchandise in stock. However, in the case that an item has to be placed on back-ordered, we will ship that item as soon as possible by ground delivery.

Next Day & 2nd Day Delivery (at customer expense) offers next day and 2-day Express Delivery service upgrades. Next day and 2-day orders placed by 12:00 pm (Central Time) will ship same day. All Express-ship orders will REQUIRE signature upon delivery. Delivery is Monday-Friday and does not occur on weekends.

Overseas Shipping

We do ship to Canada, Hawaii, Alaska, Australia, and New Zealand. If shipping quote is high, please contact Sales Department. ALL Customs Fees are the responsibility of the purchaser!

Refusal of Package upon Delivery

If package is refused at delivery of your order, you will be responsible for all shipping charges. This includes signature-required purchases.

Exchanges & Returns

Have questions? Please contact customer service by phone (800-959-2668) or email (

Address for all exchange and returns:

Boots & More, Returns Department, 1060 High Street, Suite A, Jackson, MS 39202

Please copy the following information in your box for exchange or returns:


Shipping Order/PO #___________________                                     

Please check:       EXCHANGE        RETURN

Item Returning:­­­­­­­­­­­­­­________________________________________________________

(Brand, Style #, Size, Qty, and Reason Code)

If Exchanging Indicate New Item(s): _______________________________________

(Brand, Style #, Size, Qty, and Reason Code)

Reason Codes:

  1. Too Small 2. Too Big 3. Color Unsatisfactory   4. Not as shown or described (explain)   
  2. Product didn’t meet expectation (explain) 6. Other (explain below)




Print Name: __________________________________

Signature: ____________________________________

Phone Number:  _______________________________    

Email: _______________________________________


Note: During sales we reserve the right to dishonor exchanges if the boot was purchased during the sale.

PLEASE NOTE: When you are returning footwear, you MUST return the footwear box in the condition you received it (paper, inserts, etc). Do NOT use the non-covered footwear box itself for shipping. Please place the footwear box inside another box or plastic shipping bag, or cover it with brown craft paper. If the footwear box is not included in your return shipment, is damaged, taped or otherwise unusable for resale, we reserve the right to charge you $10.00 to replace the box.

The shipping carrier you choose to return your package is your choice. strongly recommends that all return shipments be made through a carrier such as UPS, USPS Priority Mail, or Fed-Ex so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments that have no tracking number assigned to the shipment. No C.O.D.’s accepted.

Next Step

As soon as your return or exchange is received and processed, you will receive an email confirmation.

  • Allow up to 10-14 days for your return or exchange to be processed.
  • Refunds are given in the original form of payment. Any shipping charges paid are non-refundable.
  • Custom Orders/Special Orders and Closeouts are not returnable or exchangeable. No Exceptions!
  • For credit card payments we promptly issue the refund to your card. Please note that while the funds are instantly deducted from your account at purchase, some card issuers may take 5-7 business days to process and post these refunds to their customer’s account.
  • For payments made by check or money order, a refund check will be sent within 10 business days.
  • For payments made by gift card/certificate or returns of boots we’ve sold as a gift for you, a gift card/certificate will be issued.

Returning Online Purchase to a Boots & More Store

Boots that meet all other return requirements for as-new condition (tags, packaging, new box, unworn) may be returned in person to the Boots & More store closest to you for exchange or refund within 30 days of purchase with your packing slip, email order confirmation, or a printed copy of your order. Shipping charges are not refundable.


Most manufacturers’ defects in workmanship or materials show up in a maximum of   60-90 days. Warranties vary by manufacturer and style. The manufacturer retains the right to examine the boots to determine if a boot is defective.

As soon as we receive your return, shipped in the same way as a new boot (above) with a copy of your packing slip, email order confirmation, or a printed copy of your order, we will send you an email confirmation. We will follow the manufacturer’s guidelines as we examine the boots. Sometimes we are unable to make a determination, and we must wait for the manufacturer to examine the boots, which can take 4-6 weeks.

If the boots are determined to be defective, we will contact you for your choice of a replacement boot. As with other worn boots, defects are not eligible for refund. Boots with leather soles have no warranty covering usual wear and tear on the soles—these soles are made for comfort NOT durability.


Clearance Boots or Closeout Boots are SOLD AS IS, NO REFUNDS. Call us should you have any questions about this!

Questions? Call us at 1-800-959-2668.

Updated 03/22/17