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3 easy steps to send item(s) back for exchange/return:

1: Complete Exchange/Return Form
2: Package Item(s)
3: Ship

Exchange/Return Information (Link for form)

  1. REMEMBER we do FREE EXCHANGES Meaning: all orders of $50+ seeking exchange will have the next item(s) shipped back to you for FREE. (All costs for returns are paid by customer). *CLOSEOUTS* are excluded from Free Exchanges.
  2. Items must be exchanged or returned within 30 days of date received.
  3. If you purchased online, you can take it to our Jackson or Florence location to: exchange, receive a store-credit(which never expires), or refund (on eligible merchandise). 
  4. Get a quote for discounted price on a return label by contacting us:, call 1(800)959-2668, or text (601)506-2866.
  5. Product must not show any evidence of wear and must be returned with all its original tags in like new condition. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.
  6. Make sure the product is in its original packaging, (e.g. boot box, buckle box, etc), and place it in its original shipping bag or box. Boot boxes may not be returned with tape or any other shipping labels on them, doing so will result in a restocking fee of $10.
  7. Please allow an average of 1 business day from the time your item has been received at our warehouse for your exchange/return to be processed. You will receive an email confirmation once the process has been completed. If exchanging the turn-around time is usually 1 business day (if the product is in our stock).
  8. We can only refund the original form of payment.
  9. Original shipping and handling charges are non-refundable.
  10. *CLOSEOUT’S are sold at our rock bottom price. Any item returned will be subject to a 15% re-stocking fee. 

Ground, Expedited and International Shipping Information

  • All orders over $50* dollars are SHIPPED FREE to all lower 48 states
  • Phone Number and Email Address is required for ALL Orders!
  • (Alaska, Hawaii, Puerto Rico and Canada require a minimal shipping charge). Customer is responsible for duty/border fees(calculated by the package dimensions)
  • All orders will be shipped by basic USPS Priority Mail, UPS ground service, or FedEx ground service.
  • If you need Expedited shipping (Next Day, 2 Day, or 3 Day shipping options will be paid by customer) just give us a call at 1(800) 959-2668, text (601)506-2866, or email
  • Notice:Prices and product availability are subject to change.
  • International Shipping is set up on our site for Australia, New Zealand, and Canada.

Once Order has been Placed

  • We strive to have all orders fulfilled within 1-2 Business Days from purchase date. Orders placed Monday through Friday (non-holidays) (for in stock merchandise)
  • Orders placed on Saturday or Sunday will be shipped by the following Monday.
Examples: Ordered on Saturday we strive to have item(s) shipped out Monday, orders placed on Tuesday we strive to have item(s) shipped out Wednesday, and etc
  • We strive to ship your orders in a timely manner. If we don't have a certain item(s) in stock, we will drop ship (ship the item from the manufacturer) to you. Please allow for the average ship time of 10-14 business days for in-stock merchandise.

Backorders strives to keep all merchandise in stock. However, in the case that an item has to be placed on back-ordered, we will ship that item as soon as possible by ground delivery.

Refusal of Package upon Delivery

If package is refused at delivery of your order, you will be responsible for all shipping charges. This includes signature-required purchases. 


The shipping carrier you choose to return your package is your choice. strongly recommends that all return shipments be made through a carrier such as UPS, USPS Priority Mail, or Fed-Ex so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments that have no tracking number assigned to the shipment. No C.O.D.’s accepted.
  • Refunds are given in the original form of payment. Any shipping charges paid are non-refundable.
  • Custom Orders/Special Orders and Closeouts are not returnable or exchangeable. No Exceptions!
  • For credit card payments we promptly issue the refund to your card. Please note that while the funds are instantly deducted from your account at purchase, some card issuers may take 5-7 business days to process and post these refunds to their customer’s account.
  • For payments made by check or money order, a refund check will be sent within 10 business days.
  • For payments made by gift card/certificate or returns of boots we’ve sold as a gift for you, a gift card/certificate will be issued.
  • ALL *CLOSEOUT* Items returned are subject to at 15% Restocking fee.


  • Most manufacturers’ defects in workmanship or materials show up in a maximum of 60-90 days. Warranties vary by manufacturer and style. The manufacturer retains the right to examine the boots to determine if a boot is defective. Sometimes we are unable to make a determination, and we must wait for the manufacturer to examine the boots, which can take up to 4-6 weeks.
  • If the boots are determined to be defective, we will contact you for your choice of a replacement boot. As with other worn boots, defects are not eligible for refund. Boots with leather soles have no warranty covering usual wear and tear on the soles—these soles are made for comfort NOT durability.
Updated 03/22/17